Developing metrics to assess the effectiveness of Cybersecurity awareness program

Abstract

This paper presents a systematic analysis of methods and metrics for evaluating cybersecurity awareness (CSA) programs. Through a comprehensive review of existing literature and industry practices, we identify key evaluation metrics, methodologies, and challenges in assessing CSA program effectiveness. Our analysis reveals that while various evaluation approaches exist, there is no standardized framework for measuring CSA program success. We propose a structured evaluation framework that combines quantitative and qualitative metrics across four key dimensions: knowledge acquisition, behavioral change, program usability, and organizational impact.